Journal of Hebei Medical University

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Application of quality control circles activities in the improvement of health education satisfaction of the neurology patients in hospital#br#

  

  1. Department of Neurologic Center, Beijing Tiantan Hospital, Capital Medical University, Beijing 100050, China
  • Online:2016-12-25 Published:2016-12-29

Abstract: [
Abstract ] Objective Toimprovethehealtheducationsatisfactionoftheneurologypatients
inhospital.Methods Thequalitycontrolcircles ( QCC ) groupwasestablish , and100patientsin
hospitalrandomly wereselected , whom wereseperatedintocontrolgroupandexperimental
group.Weconfirmedthethemeofthesurvey , followedbytheprocessofthePDCAcirculation ,
analyzedtheimpactfactorsofthesatisfaction ofhealth education , tookreciprocalaction.
Differenceofsatisfactionforbothgroups wascompared , andtheimprovementofpatients'
satisfactionbyQCCwasobserved.Results Fiftysurveyquestionnairesweredistributedtoboth
groups , 100% werecollected , thesatisfactionofcontrolgroupwashigherthantheexperimental
group , whichissignificantdifferent ( P <0. 05 ) .ThetargetyieldrateoftheQCCwas118%and
progressratewas21% , whichshowedgreateffectivenessoftheQCC.Conclusion TheQCCcan
improvethehealtheducationsatisfactionoftheneurologypatientsinhospitaleffectively , can
strengthentheenthusiasm , confidenceandteamcohension , canimprovetherelationshipbetween
nursesandpatientsandthemanagementawarenessofthenurses.

Key words: qualitycontrolcircles , patientsatisfaction , nursingcare